Smoby customer service
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By
Petra J.
Smoby customer service: Toys preserved for generations
Toys should not only inspire children for the moment, but also bring them joy for many years to come. But what happens if a part is lost or a toy needs to be passed on years later? Smoby focuses on long-lasting quality, well thought-out design and a reliable spare parts service so that toys don't simply have to be disposed of.
In this guide, you will find out how Smoby toys can be used for generations, why they are particularly easy to care for and how you can easily request spare parts via the Smoby service portal.
The most important facts in a nutshell
Smoby toys are durable & robust: High-quality materials for all toys and the weatherproof finish of our outdoor collection ensure long-lasting playtime fun - both indoors and outdoors.
Toys for generations: Thanks to their sturdy construction, Smoby toys can easily be passed on to siblings or friends.
Easy disassembly & recycling: Smoby products are easy to disassemble - for repair and environmentally friendly disposal.
Comprehensive spare parts service: Whether lost or damaged parts - simply order Smoby spare parts to make the toy complete again.
Repairing instead of throwing away: Complaints and spare parts orders can be processed via Smoby customer service for a long time after purchase.
Quality that lasts - Smoby toys for generations
Robust & durable
Children love to explore their world through play - and nothing is spared in the process. Smoby toys are therefore designed to withstand intensive use. Thanks to their sturdy construction and high-quality materials, they are ideal for both indoor and outdoor use.
Weatherproof & durable
Resistance plays a particularly important role with outdoor toys. Sunlight, rain or cold can damage toys - but not Smoby products. Thanks to special UV-resistant materials, colors are retained for a long time and weather-resistant plastics ensure a long service life.
Passing toys down through generations
Many Smoby toys are so sturdy and timelessly designed that they bring joy to more than just one child. They can be passed on to younger siblings or even given as gifts to friends and relatives. This makes Smoby not only a durable but also a sustainable choice for families.
Sustainability & Smoby - Easy disassembly & recycling
Modular design for easy maintenance & repair
A special feature of many Smoby products is their well thought-out design: they can be easily taken apart for cleaning, replacing parts or disposing of them in an environmentally friendly way at the end of their life cycle.
Recycling-friendly materials
Smoby relies on recyclable plastics and sustainable production processes. Many of the materials can be reused to give new products a second chance. The "Smoby Life" recycling collection in particular shows how modern toys can be designed in an environmentally friendly way. You can read more about our recycling collection and why you should buy sustainable toys here .
Spare parts instead of buying new
A small defect doesn't mean the end of the toy! Smoby offers an extensive and long-standing spare parts service, with which many parts can be easily reordered. This extends the service life and reduces unnecessary waste.
Smoby spare parts service - So your toy always stays complete
Why a spare parts service is so valuable
It can happen quickly while playing: A steering wheel gets lost, connecting parts of a door break off or a screw is missing. Instead of replacing the entire toy, you can simply order the spare part you need from Smoby. This keeps your favorite toy complete and ready for use.
Typical Smoby spare parts that can be ordered:
⛓️💥 Damaged parts
🔎 Lost accessories
❌🛠️🔩 Missing assembly material and screws
Ordering spare parts for Smoby toys - here's how!
Ordering Smoby spare parts is quick and easy. Just follow these steps:
🏷️ Have the article number ready - You can find this either on the packaging or directly on the toy.
🧑🏼💻 Go to the Smoby service portal - You can access the spare parts form directly via the website.
📝Fill in the form - Enter your contact details, the date of purchase and the required spare parts.
📸 Upload photos - If a part is damaged, a photo will help to process the request more quickly.
✅⏱️Send request & wait for feedback - Smoby customer service will get back to you as soon as possible with a solution.
6. 💡 Tip: You can find the assembly instructions with an overview of all spare parts on the respective product detail page in the download area of the Smoby website - this makes it even easier for you to identify the part you are looking for. If you don't know exactly which spare part you need, Smoby customer service will be happy to help you.
Complaints & repairs - What to do if parts are damaged?
When is a complaint possible? ⏱️🧾
If a product is damaged within the warranty period, you can submit a complaint. It is important that you keep the proof of purchase and document the damage with photos.
This is how the complaint works:
You can submit a damage report via the Smoby service portal.
After checking the documents, you will receive feedback as to whether the product can be replaced or repaired.
If possible, a suitable replacement part will be sent so that the toy does not have to be completely replaced and your child can continue playing with it soon.
Repairing instead of throwing away
🛠️✅🗑️❌
Many damages can be easily repaired by replacing individual parts. This means the toy lasts longer and less waste is produced - good for you and the environment! If one of your toys needs a repair, you'll find the right place to go here .
Your direct line to Smoby customer service
Smoby support - Your point of contact for all questions 🙋🏼♀️🧏🏼♂️
In the Smoby service portal you will find answers to all questions about your Smoby products. Whether ordering spare parts, repairs, complaints or product inquiries - you will receive comprehensive support here.
💡 Do you have any further questions? The support team is at your disposal for all your concerns!
Request spare parts or repairs now!
Use the Smoby service and get all the information you need to keep your toy in top shape. Click here for Smoby customer service!
FAQ - Frequently asked questions about Smoby customer service
How can I order Smoby spare parts?
You can easily order spare parts for Smoby toys via Smoby Customer Service. Have the item number ready, fill in the form with your contact details and upload a photo of the defective part if necessary. Our customer service will check your request and help you as quickly as possible.
What spare parts are available for Smoby toys?
Smoby offers a wide range of spare parts, including handlebar grips, lost accessories, scratched doors or loose attachments, screws or assembly material.
What can I do if my Smoby toy is damaged?
If your Smoby toy is damaged within the warranty period, you can submit a complaint via the service portal. Even outside the warranty period, it is worth looking for suitable Smoby spare parts so that you can continue to use the toy.
How long does it take to process a spare part or complaint request?
Processing usually takes place within one working day. Depending on the availability of the spare part, shipping may take a few days. You will be informed of the status of your request by e-mail.
How does toy recycling work?
Smoby toys are designed so that they can be easily dismantled. This means that different materials, such as plastic or metal, can be disposed of in an environmentally friendly way. Many parts are recyclable and can be handed in at the appropriate collection points. You can find more information in our guide to toy recycling.